Accessibility Statement
STOR, S.L. is committed to ensuring the accessibility of its website byquokka.com in accordance with applicable European and Spanish regulations. This statement sets out the current level of compliance, known limitations, and the mechanisms available for users to report accessibility issues or request accessible information.
1. General information 2. Compliance status 3. Non-accessible content 4. Legal basis & timeline 5. Contact & reporting 6. Review date
1. General information
This accessibility statement applies to the website byquokka.com, an e-commerce store operated by STOR, S.L., registered at Paseo General Martínez Campos, nº 53, 28010, Madrid, Spain.
This statement has been prepared in accordance with Directive (EU) 2019/882 (European Accessibility Act), transposed into Spanish law by Law 11/2023 of 8 May and Royal Decree 193/2023. STOR, S.L. is committed to progressively improving the accessibility of its digital services in line with applicable regulations.
The accessibility assessment has been carried out through self-evaluation combined with automated analysis tools (Lighthouse, WAVE). No formal third-party audit has been conducted to date.
2. Compliance status
The website byquokka.com is partially compliant with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the W3C, due to the exceptions and non-conformances detailed in section 3.
The table below sets out the compliance status by main area of the site:
| Area | Status | Notes |
|---|---|---|
| HTML structure & semantics | Partial | Hierarchical heading structure used on most pages. Some sections generated by the page builder may present heading-level gaps. |
| Colour contrast | Partial | Primary body text meets the minimum 4.5:1 ratio. Some secondary text and decorative elements may not reach the required threshold. |
| Text alternatives (images) | Partial | Product images include descriptive alt text. Some platform-generated decorative images may lack the required empty alt="" attribute. |
| Keyboard navigation | Partial | Main pages are keyboard-navigable. Some third-party components (cookie banner, external widgets) may have limitations. |
| Forms | Partial | Main forms (contact, checkout, registration) include associated labels. Accessible error messages are being improved. |
| Screen reader compatibility | Partial | The site is compatible at a basic level with common screen readers (NVDA, VoiceOver). Exhaustive testing with assistive technologies has not been completed. |
| Video and multimedia | N/A | The site does not currently include video or audio content requiring captions or audio description. |
| Downloadable documents (PDF) | Partial | Legal documents are published in accessible HTML format. Any supplementary PDF documents have not been verified for accessibility. |
3. Known non-accessible content
The following aspects do not yet conform with WCAG 2.1 Level AA and are pending remediation:
- Third-party components: the cookie consent banner and some external widgets may not fully meet keyboard and screen reader accessibility criteria. Remediation depends on updates by the respective third-party providers.
- Decorative images: some images auto-generated by the e-commerce platform may lack the required empty
alt=""attribute. A progressive review of the product catalogue is under way. - Form error messages: validation error messages may not always be identifiable by assistive technologies. Improvement will be prioritised in the next platform update.
4. Legal basis and adaptation period
This statement is prepared pursuant to Directive (EU) 2019/882 (European Accessibility Act) of 17 April 2019 on the accessibility requirements for products and services, and its transposition into Spanish law through Law 11/2023 of 8 May and Royal Decree 193/2023.
The technical reference standard is the Web Content Accessibility Guidelines (WCAG) 2.1, published by the W3C, at conformance Level AA.
In accordance with applicable regulations, existing e-commerce services have an adaptation period until 28 June 2030, unless a substantial modification occurs, in which case accessibility standards apply immediately.
5. Contact and incident reporting
If you have experienced difficulty accessing any content or feature on byquokka.com, or wish to submit an enquiry or complaint relating to the accessibility of the site, please contact us using the details below:
STOR, S.L.
Email: info@byquokka.com
Website: www.byquokka.com
We are committed to responding to your request within a maximum of 30 business days.
If you are not satisfied with the response received, you may lodge a complaint with the competent supervisory authority for digital accessibility.
6. Review date
This accessibility statement was first prepared in April 2025 and will be reviewed annually, as well as following any significant update or substantial modification to the website.
