B2B Orders
This section sets out the specific conditions applicable to orders placed by professional and wholesale customers through www.byquokka.com. These conditions apply exclusively to business-to-business (B2B) transactions and complement the provisions of the Terms and Conditions of the website.
Minimum orders Preparation Shipping Customs Limitations Incidents Payment methods Special conditions Shipping zones
Minimum orders for wholesale customers
There is no minimum order quantity for wholesale purchases. Customers may request any references and quantities they need, provided the products are available in stock at the time of purchase.
Order preparation
Orders are prepared at our warehouse within an estimated period of 24 to 72 working hours from payment confirmation.
This timeframe may be affected during periods of high demand, commercial campaigns or occasional logistics incidents. In the event of a significant delay, we will contact the customer to keep them informed.
Shipping costs and delivery times
We ship to various zones across Europe. All prices shown include VAT. Delivery times are estimates and may vary due to circumstances beyond our control, including transport incidents, logistics delays, peaks in demand or customs procedures.
Mainland Spain
Balearic Islands
Canary Islands
Ceuta and Melilla
Mainland Portugal
United Kingdom
Germany, Austria, Belgium, France, Italy, Luxembourg and the Netherlands
Denmark, Liechtenstein, Poland, Czech Republic, Slovakia, Slovenia, Switzerland and Ukraine
Bulgaria, Croatia, Estonia, Finland, Greece, Hungary, Ireland, Lithuania, Norway, Romania, Serbia and Sweden
Customs, taxes and additional costs
For shipments to countries outside the European Union or to territories with a special tax or customs regime (such as the Canary Islands, Ceuta, Melilla or the United Kingdom), additional costs may arise in relation to tariffs, local taxes, customs clearance or import handling.
Shipping limitations
For shipments to islands, overseas territories or destinations not included in our standard shipping zones, Quokka may not be able to offer a direct logistics service.
In such cases, the customer must arrange collection of the order from our warehouse using their own carrier, unless a different arrangement has been agreed in advance with Quokka.
Transport incidents
The customer must inspect the condition of the order upon delivery. If visible damage to the packaging or the goods is detected, the customer must:
- Note the damage expressly on the carrier's delivery note before signing for the delivery.
- Document the damage with photographs of both the packaging and the contents.
- Notify Quokka within a maximum of 48 hours of receipt by writing to info@byquokka.com, including the order number and photographic evidence.
Payment methods
The following payment methods are available for B2B orders:
Special conditions for professional customers
Customers who have previously agreed special commercial or payment terms with Quokka must select bank transfer as their payment method when placing an order.
Once the order has been received in our system, the particular commercial conditions agreed with that customer — including pricing, discounts and payment terms — will be applied automatically.
